What We Offer

Platform Features

Everything You Need to Run Your Service Business

ServiceFlow provides a complete toolkit for managing service jobs, customers, technicians, spare parts, and reporting — all in one platform.

Job Management

Manage the entire job lifecycle from intake to delivery. Track status, assign technicians, add notes and attachments.

  • Multi-stage workflow
  • Job number auto-generation
  • Priority levels
  • Status history timeline

Customer Management

Maintain a full customer database with contact details, job history, and service records.

  • Full customer profiles
  • Job history per customer
  • Contact management
  • Search & filter

Technician Management

Assign jobs to technicians and track their workload, performance, and efficiency.

  • Workload tracking
  • Availability view
  • Performance reports
  • Skill-based assignment

Spare Parts Inventory

Track spare parts, stock levels, and usage across jobs. Get notified when stock is low.

  • Stock level tracking
  • Low stock alerts
  • Parts per job
  • Inventory search

Notifications

Send automated notifications to customers and staff via Email, SMS, and WhatsApp.

  • Email notifications
  • SMS via gateway
  • WhatsApp messages
  • Custom templates

Reports & Analytics

Make data-driven decisions with detailed reports on jobs, technicians, and revenue.

  • Job performance reports
  • Technician efficiency
  • Monthly summaries
  • Export to PDF/CSV

Role-Based Access

Define roles and permissions for each team member. Control who sees and does what.

  • Admin / Manager / Technician roles
  • Custom permissions
  • Audit trails
  • Secure login

Multi-Tenant SaaS

Each company gets their own isolated environment with separate data, users, and settings.

  • Complete data isolation
  • Custom branding
  • Independent settings
  • Subdomain support

Multi-Language

Supports English, Sinhala, Tamil, and Hindi for local teams across Sri Lanka and India.

  • English
  • Sinhala (SI)
  • Tamil (TA)
  • Hindi (HI)

Ready to Transform Your Service Operations?

Join hundreds of service businesses already using ServiceFlow.